Consumer Awareness
We counter false or misleading claims concerning insurance settlements and encourage accurate public understanding of claim processes, procedures and timelines.
Six areas of service
Working for a stronger insurance community
Our programmes balance professional welfare with public education and responsible engagement across the insurance sector.
Advocacy for Agents & Advisors
We receive and examine grievances concerning professional conduct, commission disputes, unfair termination and unfair treatment, and represent appropriate matters before insurers, IRDAI and other forums.
Training & Capacity Building
We conduct and support training, skill development and continuing education programmes that improve competence, compliance and ethical standards.
Research & Transparency
We undertake and commission factual studies on claim settlement ratios, grievance redressal timelines and relevant industry data.
Stakeholder Engagement
We liaise with IRDAI, the Insurance Ombudsman, insurance councils, consumer forums and other relevant institutions.
Public Education
We organise seminars, workshops and awareness campaigns on insurance literacy, claim procedures and grievance redressal.
Need assistance with a professional concern?
Review the grievance process and write to the Association with the relevant facts and documents.
Grievance Assistance