Before filing a grievance
- Prepare a clear chronology of events.
- Keep policy, correspondence and payment records.
- Identify the remedy or response you seek.
For advisors and policyholders
Practical information
Use these introductory guides to understand the usual route for insurance-related concerns. Specific matters may require advice from the relevant insurer, ombudsman, regulator or legal professional.
Professional disputes
- Retain appointment and commission documents.
- Record prior representations to the insurer.
- Avoid sharing confidential policyholder data unnecessarily.
Policyholder awareness
- Read policy terms and exclusions carefully.
- Submit claims and documents within prescribed timelines.
- Use the insurer's grievance process first.
Public information
- Verify claim-related figures before publication.
- Use official and attributable sources.
- Correct misleading information promptly.
Important: The information on this page is general in nature and is not a substitute for legal, regulatory or professional advice.